Return

Hat too big or too small, or maybe just not feeling it?  We are happy to accept a return or exchange within 30 days of its receipt of a new and unworn hat.  Customers are responsible for paying the shipping to return the item to our facility. If there is an issue such as a defect or damaged item please contact us at 1-800-Nicehat. 

  • All returns must be Processed through the Return Portal or be accompanied by a Return Form and proof of purchase from HNH/AHM.
  • Returns not processed through the portal and without a return form may not receive credit.
  • Customer is responsible for paying shipping costs on all returns (with the exception of items that are defective).
  • Goods may not be returned for refund except within conditions listed above.
  • Custom Orders, such as X Small and XXXX Large (or larger) sizes are non-returnable items.
  • If you purchased one of our hats from a reseller please contact the reseller
  • Returns must be shipped to 125 Aviation Way, Watsonville, CA  95076
  • Any and all exceptions must be prearranged in writing prior to shipping. 

Limited Edition & Clearance

  • All sales on Limited Edition and Clearance items are final

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Due to bank processing times, this may take up to 7 business days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email (hatinfo@headnhome.com) and send your item to: 125 Aviation Way Watsonville California US 95076.

Gifts

If the item was a gift then any return is desired then it will treated as an exchange for equal value.

Only the purchaser will be able to return the item for a refund.

Shipping Returns

To return your product, you should mail your product to: 125 Aviation Way Watsonville California US 95076

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.