We stand proudly behind the quality and workmanship of our products. However, sometimes you may need to return or exchange items. We understand. In order to make this process as efficient as possible, please fill out the form below so that a Return Merchandise Authorization Number (RMA) can be assigned to you. All returns are subject to the following policies and restrictions:
- All returns must be accompanied by a Product Return Form with an RMA Number. Returns received without a Product Return Form including an RMA Number will not receive credit.
- Customer is responsible for paying shipping costs on all returns (with the exception of items that are defective).
- Goods may not be returned for refund except within conditions listed above.
- Custom Orders, such as X Small, XXX Large sizes, Logo hats, hats not in current catalog and special colors are non-returnable items.
- Violation of terms will void this return policy.
- Returns must be shipped to 125 Aviation Way, Watsonville, CA 95076
- Any and all exceptions must be prearranged in writing prior to shipping.